Refund policy
At Wax | Wane, we want you to be completely satisfied with your purchase. We offer a 30-day return window from the date of delivery.
Eligible Items: Items must be unused, unworn, unwashed, and in original condition with all original packaging, tags, and labels attached.
Non-Returnable Items:
- Opened skincare products, serums, or topical actives (health & safety)
- Items marked as final sale or clearance
- Gift cards or digital products
- Personalized or custom-made items
How to Start a Return: Contact us within 30 days of delivery at Support@waxandwane.store with your order number and reason for return. Our team will respond within 2 business days with return authorization and instructions.
Return Shipping Address: Wax | Wane, 7217 Kentwell Ln, Lincoln, NE 68516, United States
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Damages & Defective Items: Contact us at Support@waxandwane.store within 48 hours of delivery with your order number and photos. We will provide a prepaid return label and offer a replacement or full refund.
Refunds: Once received and inspected (within 5 business days), approved refunds are processed within 5-7 business days to your original payment method. Allow an additional 3-10 business days for your bank to post the credit. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges: We do not offer direct exchanges. Please return the original item for a refund and place a new order.
Questions? Contact us at Support@waxandwane.store or 1-402-613-0299.